Questions about the Questionnaire

February 4,2010

Comments were made on a few of the yearend questionnaire responses, two even implying heinous intentions, that the questionnaire should have been anonymous and should not have been tallied by the management company. Here's some clarification:

It was anonymous unless someone wrote in their name! A place was provided for giving one's name and address, however, because there were several "fill-in's" on the questionnaire, including a space for suggestions, and the Board wanted to be able to follow up on specific needs and constructive feedback if provided. Consequently, tallies of all maintenance and landscaping requests made on the questionnaires are being assembled for attention by the Maintenance and Landscaping Committees - - so long as we know whom to contact - - regardless of how positive or negative these responses may have been.

The questionnaires also bore code numbers to ensure duplicates weren't submitted or counted, to make sure the pages of a respondent's questionnaire didn't get separated, and to enable owners of more than one unit to respond accordingly without appearing to be stuffing the ballot box. This turned out to be a helpful resource.

Thirteen of 152 respondents removed some or all of the code numbers from their questionnaires. Some of these thirteen responses were generally positive and constructive, some were generally negative (whether constructive or not), and oddly enough the same two mentioned above were just plain cranky. But no matter. Handwritten and typed comments on these thirteen responses didn't appear to duplicate other questionnaires, so we have included every last one of them in the tally as well.

Lastly, all responses were tallied in a single room, over the course of three and one-half hours, by two teams of two Board or committee members each (no Avalon Management personnel were present). Every positive or negative comment about the management company has already been discussed with Lesley and a company VP with a view toward enhanced service and satisfaction. We live to serve. -D. White